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Faculty of Health Sciences

MedSIS Information

Get Help

Looking for training and support?  Please be sure to start with our training resources.

On the page below, you will find information and solutions to common issues and questions. If you can’t find what you are after in the topics below, there is a link to open a ticket for support from MedSIS staff at the bottom of the page.

Frequently Asked Questions

Please visit one of the following guides for more information on logging in:

How to Login to MedSIS on My Desktop (PDF)

How to Login to MedSIS on My Mobile Device (PDF)

Please submit a support ticket to request access to MedSIS. Please provide details including your name, email/MacID, department and approving manager.

MacID is administered by University Technology Services (UTS). The UTS account management page has detailed instructions for how to:

  • Change your MacID password
  • Reset a forgotten MacID password
  • Recover a forgotten MacID (username)

Please visit the UTS Account management page to use these self-service password reset options.

If you are unable to find your supervisor in MedSIS, please submit a support ticket and ask to have them added. Please be sure to include the supervisor’s first name, last name, email address and College of Physicians and Surgeons of Ontario (CPSO) number, if applicable.

Please submit a ticket to have your supervisor’s email address, or other information, updated.

Please visit our training section organized by role/audience.

Still need help?

Click below to go to our MedSIS support portal, where you can create a ticket, ask questions, or report a problem.

Submit a Ticket